Contact Us

Have a question about our casino reviews, withdrawal guides or the information published on SERC.org.au? You can get in touch with our editorial team using the details below.

How to Contact Us

For general enquiries, corrections, feedback or questions about our content, please email:

Email: [email protected]

We aim to review messages as soon as possible. Please include the page URL when contacting us about a specific casino review, payment method or withdrawal condition.

Report Incorrect or Outdated Information

Casino terms, bonuses, payment methods, withdrawal limits and processing times can change. If you notice information on our website that appears outdated or incorrect, please let us know.

When reporting an issue, it is helpful to include:

the URL of the relevant page;
the information you believe is incorrect;
a link or screenshot showing the updated terms, where available;
the date you noticed the change.

Our content focuses particularly on payout speed, AUD support, KYC requirements, withdrawal methods, fees and other conditions relevant to Australian players.

Editorial and Review Enquiries

Our reviews distinguish between advertised, estimated and independently verified payout speeds. Operator marketing claims are not presented as independently tested results unless an actual withdrawal test has been completed and documented.

If you represent a casino, payment provider or other industry organisation and would like to provide updated factual information, you can contact our editorial team. Providing information does not guarantee a change in rating, ranking or editorial coverage.

Responsible Gambling Support

SERC.org.au does not provide gambling counselling or emergency support.

If gambling is causing financial, personal or relationship problems, Australian players can contact Gambling Help Online, which provides free and confidential support 24/7, or call the Gambling Helpline on 1800 858 858.

Important Notice

SERC.org.au is an informational website. We do not operate online casinos, process deposits or withdrawals, manage player accounts or have access to casino balances.

For issues involving a specific casino account, delayed withdrawal, KYC verification or payment transaction, please contact the casino operator directly first.